Frequently Asked Questions

Welloo is an RFQ platform for automotive parts and services. Instead of contacting multiple vendors yourself, you create one request and matching vendors send clear offers for you to compare.

No. Welloo is a connection and quote-comparison platform. Selling, payment, and fulfillment happen between the buyer and the vendor after an offer is confirmed.

Creating a request and comparing offers is free for buyers. Any part, service, or delivery cost is shown in vendor offers before you choose.

Choose the vehicle, select the part or service, add quantity, photos, or notes if available, then submit. Welloo matches the request with suitable vendors by category and coverage.

Yes. You can add multiple line items in one RFQ, and vendors can price and mark availability per item where possible.

Compare price, availability, warranty, condition, origin, delivery cost, and delivery or execution time. Once you confirm an offer, the vendor's contact details are revealed.

To keep comparison fair and protect both sides. Before confirmation, you see the offer and trust signals without direct contact details. After you choose, vendor details are revealed.

A request usually stays open for 72 hours to receive and compare offers, with the remaining time shown on the request page.

Yes. You choose the offer that works for you. Once an offer is confirmed, the selection closes and you continue with that vendor.

An individual account is for your own vehicle needs. A business or fleet account is for companies managing several vehicles and adds tools such as saved fleet vehicles and operational request details.

Yes. Business accounts go through a short verification step to confirm company details and unlock business and fleet features.

Yes. You can save fleet vehicles and reuse them in future requests instead of retyping vehicle details every time.

Yes. The fleet page supports CSV and XLSX import for adding multiple vehicles quickly, with a downloadable CSV template.

Register as a vendor, complete your business profile, branches, coverage areas, service types, and supported brands. After review and activation, you start receiving matching requests.

No. Requests are routed based on specialty, coverage area, service type, and supported brands or categories.

The vendor can skip it or provide a decline reason where available. This helps Welloo improve matching quality and catalog coverage over time.

No. The offer is shown first without direct contact details. After the buyer confirms the vendor's offer, contact details are revealed to complete the deal.

Check that the number is entered correctly and that WhatsApp works on that number, then wait briefly and try resending. If it continues, contact support.

Yes. Contact details are not revealed to the other party before an offer is confirmed, and data is used to operate requests, matching, notifications, and support under the privacy policy.

Use the complaints and support page in the website, email support@welloo.app, or message the support WhatsApp shown in the footer.